Enhancing Your Experience: Unveiling Our New Documentation Site and Support Enhancements
Recorded On: 08/27/2024
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- Customers - Free!
Join us for an exclusive webinar as our team takes you through the exciting new developments at Cadmium. We are thrilled to unveil our robust new documentation site, status update pages, a fresh look and feel, and updated product names. Additionally, we have made significant improvements to our support and training resources, including the introduction of self-paced training modules for each product. Whether you’re a long-time user or new to our offerings, this webinar will provide valuable insights into how these updates can enhance your experience and productivity.
Key Takeaways:
Comprehensive Documentation and Status Updates:
- Explore our newly launched documentation site designed to provide easy access to detailed information about our products.
- Learn about the new status update pages that keep you informed on system performance and maintenance schedules.
Revamped User Interface and Product Rebranding:
- Discover the new look and feel of our software, aimed at improving usability and aesthetics.
- Get introduced to our updated product names and understand the rationale behind the rebranding effort.
Enhanced Support and Training Resources:
- Understand the enhancements made to our support system, ensuring you receive faster and more effective assistance.
- Dive into our new self-paced training modules, tailored for each product to help you maximize their potential at your own pace.
Jessie Reyes (Moderator)
Director of Marketing
Cadmium
Jessie Reyes is a seasoned marketing leader with nearly 20 years of experience steering transformative initiatives and fostering business growth through strategic marketing campaigns. Currently serving as the Director of Marketing at Cadmium, a prominent SaaS provider in the ed-tech and event-tech sectors for associations, Jessie brings a wealth of expertise. Her track record includes building and guiding high-performing teams, establishing robust marketing operations, and crafting compelling campaigns that generate qualified leads and drive conversions.
Mary Ellen Wilson
Manager, Training and Documentation
Cadmium
Prior to joining Cadmium as the Manager, Training and Documentation, Mary Ellen worked in public education for 18 years. Mary Ellen started as a 7th and 8th grade German teacher before transitioning into the role of Educational Technology Coach & Trainer. She is passionate about analyzing learning needs, designing learning modules and delivering training in a meaningful and engaging way.
Mary Ellen holds a BA in German from Franklin & Marshall College and MA in Teaching from Fairleigh Dickinson University. She was born and raised in Central New Jersey where she currently resides with her daughter, HannahJane. In her free time, Mary Ellen can be found driving her daughter to her various activities, checking out a new restaurant or local brewery, trying a new board game, or skiing.
Joshua Yager
Director, Customer Support
Cadmium
Josh has over 18 years of experience managing customer support teams for SaaS businesses of various sizes (start-up to enterprise). He has proven success in helping to refine business process workflows, integrating products and teams, and change management. He looks forward to utilizing all this experience to improve the customer experience across all Cadmium products.
